Delivery & Lead Times
We aim to provide fast and efficient delivery across Sri Lanka.
All orders are dispatched on the next working day after payment confirmation. Orders confirmed before 5:00 PM (excluding Sundays and public holidays) are prepared for next-day dispatch.
Delivery usually takes 2–3 working days, depending on your location. All shipments are handled by trusted local courier partners.
Extended Shipping Items (21–35 Days)
Some products are marked as “Usually Ships within 21–35 Days.”
These items are pre-order or special-order products and will be dispatched after the stated time period.
Once dispatched, you will receive tracking information through your selected contact method.
Once your package is dispatched, tracking details will be sent to you via WhatsApp or email.
Please note that payment confirmation is required before we process or dispatch any order. Shipping fees are paid by the customer and shown at checkout.
While we strive for timely delivery, delays may occasionally occur due to courier schedules or seasonal demand.
Contact Us
We’re here to help with any questions about wholesale orders, products, or account setup.
You can reach our team through the following channels:
WhatsApp: +94776451000
Hotline: +94776451000
Email: b2b@wholesale.orionxoxo.lk
Our team is available Monday to Saturday, 9:00 AM – 5:00 PM (Sri Lanka Time).
We aim to respond to all inquiries as quickly as possible.
Thank you for choosing us as your trusted wholesale skincare partner.